Post-Earthquake Family Guidance

We hope this message finds you all healthy and safe. ACP is so thankful to be able to partner with your family and want to ensure you that we are here to support your physical and mental health.

ACP abruptly closed on Friday, November 30 after the earthquake due to a building evacuation. At 1:00pm on Saturday, December 1 our building was cleared to open, so we are happy to report that we will resume normal business hours on Monday, December 3 (8:00am-5:00pm). It is abnormal for us to close unexpectedly and it is likely that we will be playing catch-up for at least the first part of this week. Please be patient with our staff as we navigate all of the requests and follow-ups.

alaskastrong

We recognize that our families need resources to help deal with the recent events. As always, you can call to speak with a nurse, schedule an appointment with your primary care provider or receive guidance from our behavioral health provider, Jessica Adams. We have also compiled some online resources that will be helpful. Please take a moment to look through these links for guidance.

National Association of School Psychologists - Helping Children After a Natural Disaster: Information for Families and Educators

HealthyChildren.org - Talking to Children about Disasters

The National Child Traumatic Stress Network - Parent Guidelines for Helping Children after an Earthquake

Please reach out with any questions or concerns. 907-777-1800 or on patient portal.

Take Care,

Alaska Center for Pediatrics

Text Message Appointment Confirmation!

We are pleased to announce that as of Tuesday, July 3, 2018 ACP is now utilizing text messages for appointment confirmation! If we have your cell phone listed as your primary number and you have consented to text messages via our new Electronic Health Record, ACP will text you from 251-56 to confirm your appointment. The confirmation text message will reach you approximately 48 hours prior to your appointment to confirm and within 24 hours to remind you of your appointment.


When you are enabled to receive text messages from ACP you will receive the following message:

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Your text message confirmation will look similar to this message:

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Click on the link to confirm your appointment and the link will load a page that shows you have confirmed your appointment with ACP.

At this time you can login to patient portal, however you do not need to login to complete your appointment confirmation.


Your text message reminder will look similar to this message:

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It is important to note that you can stop text messages from ACP at anytime. The easiest way to stop text messages is to text 493STOP

Please do not hesitate to contact ACP at 907-777-1800 with any questions.

You asked, we listened...text messaging is here!!!

We are happy to report that we have successfully implemented our new Electronic Health Record system! The past two months have given us a chance to fine tune and better understand our technology to better reach our goal of quality care. Our new system has communication options including text messaging and email. ACP families should have already received a welcome email, but starting today we are welcoming our families to text messaging. ACP will utilize text messaging for health and appointment reminders and hope to implement appointment confirmations soon!

In order to best serve our families we have opted to enable text messaging for all ACP families. Because ACP's new electronic record is in partnership with Medical Park Family Care the message you will receive will say:

Thanks! You'll now receive Patient Alerts from Medical Park/ACP. Msg&data rates may apply. Txt HELP for help. Txt 493STOP to end alerts.

If you do not want to receive communication and automated reminders from ACP via text message, please text 493STOP to end alerts or call our office and we can disable this setting for your family. 

Families with more than one child may receive multiple messages to welcome you to texting as this is patient account specific information, however the 493STOP will stop all alerts linked to an individual phone number.  

If you need to update your phone number or have any other questions or concerns, please call ACP at 907-777-1800.