Text Message Appointment Confirmation!

We are pleased to announce that as of Tuesday, July 3, 2018 ACP is now utilizing text messages for appointment confirmation! If we have your cell phone listed as your primary number and you have consented to text messages via our new Electronic Health Record, ACP will text you from 251-56 to confirm your appointment. The confirmation text message will reach you approximately 48 hours prior to your appointment to confirm and within 24 hours to remind you of your appointment.


When you are enabled to receive text messages from ACP you will receive the following message:

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Your text message confirmation will look similar to this message:

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Click on the link to confirm your appointment and the link will load a page that shows you have confirmed your appointment with ACP.

At this time you can login to patient portal, however you do not need to login to complete your appointment confirmation.


Your text message reminder will look similar to this message:

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It is important to note that you can stop text messages from ACP at anytime. The easiest way to stop text messages is to text 493STOP

Please do not hesitate to contact ACP at 907-777-1800 with any questions.

You asked, we listened...text messaging is here!!!

We are happy to report that we have successfully implemented our new Electronic Health Record system! The past two months have given us a chance to fine tune and better understand our technology to better reach our goal of quality care. Our new system has communication options including text messaging and email. ACP families should have already received a welcome email, but starting today we are welcoming our families to text messaging. ACP will utilize text messaging for health and appointment reminders and hope to implement appointment confirmations soon!

In order to best serve our families we have opted to enable text messaging for all ACP families. Because ACP's new electronic record is in partnership with Medical Park Family Care the message you will receive will say:

Thanks! You'll now receive Patient Alerts from Medical Park/ACP. Msg&data rates may apply. Txt HELP for help. Txt 493STOP to end alerts.

If you do not want to receive communication and automated reminders from ACP via text message, please text 493STOP to end alerts or call our office and we can disable this setting for your family. 

Families with more than one child may receive multiple messages to welcome you to texting as this is patient account specific information, however the 493STOP will stop all alerts linked to an individual phone number.  

If you need to update your phone number or have any other questions or concerns, please call ACP at 907-777-1800.

ACP has a new Electronic Health Record to serve you better!

ACP is transitioning to a new Electronic Health Record (EHR) to better serve our families. After 15 years with the same vendor we are making a big leap to a new system and this means a few new items for our patients. And although we do not go live on the new system until March 1, 2018 we are loading established patient information ahead of time.

This morning you may have received an email from our new vendor AthenaHealth, asking you to register for our new patient portal. Patient portal is a great way to keep up with your family's health records as well as a good way to communicate with ACP about your health needs.  We would like to encourage families to register for our new portal prior to their next appointment and the most convenient way to do that is to register now using the email you may have received. Please see the steps below.


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To better help you register please note the following about the email (please check junk mail if you don't see this in your inbox!):

  • the sender is noreply@mail.patient-message.com 
  • the subject is "Stay connected with us, Alaska Center for Pediatrics".
  • the body of the email has a link to "Register Now" for portal 

 


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The "Register Now" link will take you to a page where you can either register as the patient or as a family member. We highly suggest you register as a family member as this will enable you to link all of your children to one login. Even if you only have one child, registering as a family member is advised.

 

 

Please call us at 907-777-1800 with any questions.